At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area. The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.
The Marketing TRAIL Operations Specialist will get immersed in the following areas:
- Existing Customer Marketing Strategy
- Marketing Operations & Project Management
- Channel Marketing & Sales Enablement
The TRAIL Program will begin July 2027.
Principal Duties
- Assist in campaign execution & QC – Support campaign briefing, creative ticket submission (Wrike), and QC across email, direct mail, and digital ad assets.
- Support platform operations – Build SFMC batch campaign journeys, set up campaign CID/TFNs, and navigate SFMC and FSC systems.
- Contribute to recurring reporting – Pull and merge weekly email/test reports, track campaign/journey/test results, and report out on performance to cross-functional audiences.
- Build systems & process fluency – Learn marketing KPIs, reporting tools, and workflows across strategy, Martech, Data, Analytics, Sales, and Creative.
- Support project management – Coordinate across stakeholders to align on priorities/timelines for fast campaign delivery.
- Audit and improve data quality – Identify and address data gaps across campaigns and assets.
- Support sales enablement content – Develop the Sales Fuel newsletter, product battlecards/playbooks, and LO training resources Maintain marketing asset library – Audit existing assets for accuracy/gaps and build a performance tracker.
- Conduct competitive intelligence – Monitor competitor products, messaging, and positioning; build case examples from competitor audits.
- Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required. These duties will involve Homeowner interface and decisioning in real world account management scenarios
- Develop a detailed understanding of our customer base
- Understand the competitive and marketplace of our business
- Develop a detailed understanding of the strategies and tactics we use to market to customers
- Recommend and execute on recommendations to improve our overall marketing approach
- Performs business analyses and provides recommendations to leadership for business and process changes
- Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
- Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
- Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
- Will be required to attend company sponsored training classes and attain certain certifications.
- Performs related duties as assigned by supervisor.
Education and Experience Requirements
- Bachelors Degree from accredited college or university
- Degree in Marketing or Business Administration preferred
Knowledge, Skill, and Ability Requirements
- Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines
- Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
- Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership
- Excellent written and verbal communication skills
- Proficiency in quantitative analysis
- Ability to adapt
- Willingness to learn
- An entrepreneurial business mindset.
- Strong business communication skills with an ability to work well in a collaborative environment
- Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
- Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros, etc.)
- Experience with data mining and reporting software (SQL, Oracle, Snowflake, Tableau, etc.).
- Strong technical skills and willingness to learn new programs (Salesforce, etc.)
- Understanding of multiple brand structure and rules to enforce uniformity
Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities. Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F-1 students on OPT or STEM OPT.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.