E-COMMERCE & LIVE SELLING INTERNSHIP – Lola Saratoga
According to Forbes,
“Forecasts show that by 2026, sales from live online shopping will grow by 36%, accounting for over 5% of all e-commerce sales in North America. With 2025 set to be a tipping point, it’s clear that live commerce is here to stay.”
Description
Be part of the future of retail: join the only live selling team in the area! Are you passionate about luxury fashion, social media, and creating memorable shopping experiences? This is a rare opportunity to gain hands-on experience with a fast-growing luxury resale brand. Lola Saratoga is seeking an intern to assist our E-Commerce & Live Selling Manager with growing our online presence and driving digital sales through live selling on platforms like TikTok and Instagram.
As our E-Commerce & Live Selling Intern, you’ll work closely with our Live Selling Manager and Buying Team to help bring our live selling strategy to life. You’ll learn the ins and outs of e-commerce operations, live selling production, customer engagement, and luxury product merchandising. This is an excellent opportunity to build real-world skills in social media marketing, digital sales, and brand development.
Responsibilities
- Ensure live selling space is prepared for show
- Assist in creating product set for each show ahead of schedule
- Brainstorm applicable themes for each show, depending on current stock, relevant holidays/events, or any current campaigns put forth by the live selling platform(s)
- Fulfill background responsibilities during live show as needed by Live Selling Personality and Manager
- Be available for 4+* live selling shows per week, as set forth on predetermined schedule
*frequency and duration of live shows may vary, but will be scheduled in advance - Monitor and moderate comment sections of live shows to answer all questions, direct Live Selling Personality’s attention to buyer requests, and maintain safe and positive audience environment
- Accurately assist with digital order fulfillment, from managing customer profiles to packaging and preparing luxury products for shipment.
- Assist with customer service issues and follow up with order tracking and processing.
Who we are looking for:
- A team player who is organized, detail-oriented, and committed to delivering an exceptional customer experience.
- Someone flexible, self-motivated, and eager to learn the fast-paced world of luxury e-commerce.
- Excellent written and verbal communication skills.
- Interest in social media platforms and live selling.
- Prior customer service experience is helpful.
Must be available to travel between Saratoga and Albany store locations.
Please email resume to alison@lolasaratoga.com!