Basic Duties and Responsibilities:
- Exceptional customer service skills in person and on the phone
- Checks clients in or out promptly, schedules follow-up appointments
- Collects client copays, coinsurances, and/or balances confidently
- Verifies insurance eligibility, inputs demographic information, sends and receives intake forms
- Reviews accounts for overdue insurance or patient payments
- Assists billing manager with aged accounts and other tasks
- Demonstrates experience with electronic medical record systems, Word and Excel computer programs, and accurate data entry
- Uses and oversees fax/printer, scanner, and other office machines
- Addresses medical record requests and other office needs
- Receives, sorts, and routes phone messages, mail, and faxes
- Maintains files and records
- Other clerical duties as needed such as filing, photocopying, maintaining supplies, and completing special assignments
- Maintains a tidy appearance of the office and waiting room
Knowledge, Skills, and Abilities:
- Experience with daily clinic routines
- Experience with health insurance & basic billing/AR practices
- Professional presentation and communication, respectful, caring approach toward clients and staff
- Demonstrates initiative, willingness to learn, a positive attitude, honesty, and integrity
- Team-orientation with office staff and owner
- Calm approach to problem-solving and stressful situations
- Manages time and priorities effectively
- Strong organization, attention to detail, accurate data entry, and excellent computer skills
- Understands HIPAA guidelines and maintains confidentiality
Job Type:
32hours/week, Monday – Thursday
1-2 years experience with medical Electronic Health Systems (EHR) required