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Share Project Management Foundations: Ethics on Facebook
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Project Management Foundations: Ethics
Your overall success as a project manager depends on your ability to identify and manage ethical issues. Ethical behavior is …
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Delivering Bad News to a Customer
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find …
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Responsible AI to the Rescue
The new face of artificial intelligence (AI) has generated both business rewards and reputational risk for many companies around the …
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Empathy for Customer Service Professionals
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a …
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Ethics in the Age of Generative AI
The amazing potential and opportunity of Generative AI has also brought ethical concerns. How can you address these concerns effectively …
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Share Avoiding Legal Hot Spots: Five Legal Tips for Social Media Managers on Facebook
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Avoiding Legal Hot Spots: Five Legal Tips for Social Media Managers
Whether you are a social media manager, an influencer, or a business owner, if you leverage social media on a …
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External Communication Skills for Leaders
Leaders can no longer afford to not be media savvy. On top of leading your organization, you also need to …
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Share Design Thinking, Social Innovation, and Complex Systems on Facebook
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Design Thinking, Social Innovation, and Complex Systems
Silicon Valley has always attracted talented designers looking to improve user experience. But designers can improve the human experience too. …
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Debiasing AI Using Amazon SageMaker
Artificial intelligence (AI) can have deeply embedded bias. It’s the job of data scientists and developers to ensure their algorithms …
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